Jeff Thompson has guided Feedback as its President and CEO since its founding in 2009. Over the course of his 35 years in the advertising industry, Jeff Thompson has delivered significant revenues for brands like Seiko, Microsoft, Timberland, Saab USA, Gerber, The Coca-Cola Company, The University of Texas, MeadWestvaco, CamelBak, Kindred, The Wall Street Journal, BF Goodrich, Motorola and Rubbermaid Commercial Products. He’s worked with top agencies such as Ogilvy & Mather and The Martin Agency, where he led their interactive division, developing innovative marketing strategies and using unique tactics to drive sales results and build market share. A graduate of Texas Tech University’s design portfolio program, Jeff worked for 10 years creating award-winning marketing campaigns for higher education, healthcare and technology clients in Houston, Texas, before moving to Austin to help companies like Dell, Compaq and Microsoft launch technology products worldwide. Jeff founded Feedback with Dean Browell and Anna Lucas in September 2009 to provide more effective research, strategy, monitoring and emerging media solutions to leading brands and their PR and advertising agencies around the world. An avid blues guitarist and performing musician, Jeff divides his time between Richmond and Feedback’s London, Paris and US offices. He’ll eagerly play a few riffs on the guitars and amps situated around the office.

President and Chief Executive Officer

As one of the three founders of Feedback, Dean Browell’s experience and long history with behavior and tech in communication makes him a valuable ally in the pursuit of audience research, effective strategies and intelligent implementation. His research work can be seen across many industries – including healthcare, consumer products, education, tourism, automotive and more. Dean was one of the thought leaders who first recognized the unique and varying behaviors of generations online in his doctoral dissertation, World of Studentcraft: An Ethnographic Study on the Engagement of Traditional Students with an Online World. The findings identified where students come from in terms of technology, quality of interactive environment and identity / anonymity in the online space. This study has proven extremely valuable in the development of Feedback’s HumanFilter system, which encourages brands to truly listen and observe audiences before developing outreach plans. Dean is a member of the Market Research Society, a Future Foundations nVoy, and currently serves as the co-chair of the Education committee and is a founder of the emerging media task force for SHSMD, the largest and most prominent resource for healthcare strategists, planners and marketing professionals nationwide. Dean, a graduate of Randolph-Macon College and Capella University also speaks regularly at leading business and digital media conferences around the world. One of the early influencers of Feedback’s music culture, Dean is guided by one simple motto – “Live every day like it’s Bonnaroo.”

Executive Vice President

Supervising many of Feedback’s largest client programs, Anna has researched and implemented digital marketing campaigns for many national brands, such as: Rubbermaid Commercial Products, RDI University, Virginia Gift Brands, The Vision Council, MeadWestvaco, Kindred Healthcare, CATO Fashions, BF Goodrich and CamelBak. An honors graduate of Radford University, Anna has helped brands and organizations better understand digital media and get the most out of their online presence, developing and implementing highly effective programs that consistently deliver results above the industry average. Clients trust her to provide innovative solutions that will move the sales and engagement needle quickly. A lover of fine wines and a tireless traveler, Anna helps lead the management of Feedback services in the U.S., UK, Europe, Africa and the Caribbean. She lives outside Richmond, Virginia with her husband Brandon and son Lucas.

Vice President, Community Management

Feedbacks’ newest Partner, Brittany Heare leads Feedback’s client activities, helping them leverage the power of the HumanFilter system and ensuring that Feedback insights inform our clients’ marketing and outreach programs – whether they target business or consumer audiences. One of Feedback’s earliest analysts, Brittany is a marketing graduate of Virginia Commonwealth University with a minor in psychology. She always knew she had a keen sense for reading people and finding out “what made them tick,” but her focused studies further deepened her passion for research and marketing. Before joining Feedback in 2011, Brittany worked at a large Washington, D.C.-based research and advisory firm where she focused on providing actionable insights and best practices to senior executives and their management teams. Brittany currently works with Feedback’s key clients, providing them with the research, monitoring and implementation services they need to remain competitive in the digital space. In her spare time, you can find her spending time with her toddler, husband and 11-year-old pug, Henry, popping down to the Outer Banks for some downtime at the beach, or helping organize and execute weddings with a local event planner.

Director of Client Services